ida Electric by Phi Automobiles Pvt Ltd

1. Product Warranty

Warranty terms (if applicable) are stated on each product page. Items without a warranty mention are sold “as-is” and are not eligible for claims.

Warranty Period & Exclusions:

  • Warranty starts from the invoice date (not from the replacement date).
  • Warranty is void if:
    • The product is modified, opened, or physically damaged.
    • Used with non-approved chargers/accessories.
    • Operated outside recommended temperature and humidity conditions.
    • Battery capacity naturally degrades over time (unless otherwise stated).
    • Damaged charging cables are used.

Warranty Claims Process:

To file a claim, customers must provide:

  • Original purchase invoice.
  • Clear photos/videos showing the defect and serial number.
  • Submit the claim via [warranty page] or email at [email protected] with the subject: Warranty Claim – Order #

Shipping for Warranty Cases:

  • Customer pays for return shipping.
  • Company covers the cost of sending a repaired or replaced battery back to the customer.
  • We reserve the right to repair rather than replace items at our discretion.

2. Order Cancellations & Refunds

Pre-Shipment Cancellations:

  • Customers can cancel their order before shipping for a full refund within 7 working days.

Post-Shipment Cancellations:

  • If the item is already shipped, customers must return it at their own cost. Refunds will be processed after verification of the returned item.

Refund Policy:

  • Lost shipments or severely damaged products during transit → Full refund.
  • Refunds processed within 14 business days after approval.
  • COD refunds are processed within 21 days due to bank clearance times.
  • Non-serviceable locations: Orders will be canceled during processing and refunded.
  • No store credit. Refunds are made via the original payment method.

3. Shipping Policy

Domestic Shipping:

  • Orders are typically dispatched within 2-5 working days for in-stock items.
  • Free shipping applies only to orders above ₹25,000, unless stated otherwise.
  • Remote area surcharges apply for select states/districts (listed on the shipping page).
  • Pre-order deposits are non-refundable after 48 hours.

International Shipping:

  • Customers are fully responsible for customs duties, taxes, and import fees in their country.
  • Shipping timelines are only valid until the package leaves our warehouse—delays due to customs or couriers are beyond our control.

General Shipping Terms:

  • Tracking information is provided after dispatch.
  • We are not liable for courier delays once the package is handed over to the shipping company.

4. Returns & Damaged Goods

  • No return window—all products are tested before shipping to ensure functionality.
  • If a package arrives damaged, customers must:
    • Refuse delivery if the package is visibly damaged.
    • Report damage within 24 hours to idabattery@gmail with subject “HELP” with:
      • Order number
      • Photos of the damaged package & product
      • Courier’s damage report
  • Defective products under warranty must be returned in their original packaging with all accessories and invoice.

5. Battery Safety & Handling

Safe Usage Guidelines:

  • Use only with approved chargers.
  • Store in dry, ventilated areas—do not expose to temperatures below 0°C or above 45°C.
  • Keep away from children and flammable materials.
  • Do not disassemble, short-circuit, or expose to water.

Battery Disposal:

Battery Replacement & Repair:

  • Warranty covers replacement for defective batteries.
  • Repair is available for physically damaged batteries (charges may apply).

6. Liability & Disputes

Company Liability Exclusions:

Ida Electric / Phi Automobiles Pvt Ltd is not liable for:

  • Misuse or unauthorized modifications of the product.
  • Courier delays or customs clearance issues.
  • Battery capacity degradation over time.
  • Force majeure events (pandemics, strikes, natural disasters, wars, raw material shortages, regulatory changes, etc.).

Chargebacks & Non-Payment:

  • Any unauthorized chargebacks or non-payment of an order will be treated as an outstanding debt.
  • The customer is liable to pay the due amount + 18% p.a. interest.
  • Fraudulent chargebacks will be reported to CIC and credit bureaus.

Legal Jurisdiction & Dispute Resolution:

  • All disputes and legal proceedings fall under the courts of Khargone, Madhya Pradesh.
  • Mediation must be attempted before taking legal action.

7. General Terms

  • Severability Clause: If any provision in these Terms is deemed invalid, the remainder will still be enforceable.
  • Auto-Acceptance of Terms: By placing an order, customers automatically agree to all terms and conditions, including future updates.
  • Policy Updates:
    • This policy is updated every 6 months. Continued use of our services constitutes acceptance of any changes.
    • Customers must check this page for the latest updates, as policies are subject to change without prior notice.

Additional Terms for B2B Customers:

  • Corporate orders require GSTIN and authorized signatory approval.
  • Bulk orders (10+ units) may have custom pricing and shipping terms.

No Gift Cards Policy:

  • We do not issue or accept gift cards for purchases.

8. Data Protection & Privacy

  • PAN cards submitted for high-value orders are deleted after 180 days for security.
  • Customer data is never shared or sold to third parties.