Cancellation & Refund Policy
1. Order Cancellations
- Orders can be canceled within 24 hours of placement or before dispatch, whichever is earlier. Once shipped, cancellations are not possible.
- Non-serviceable locations will be identified during processing, and such orders will be canceled with a full refund.
2. Refund Eligibility
- Full refunds are provided if the order is lost in transit or arrives damaged beyond fair use.
- No refunds for delivered items. However, replacements are available under the warranty policy.
- Refunds are processed within 14 business days after approval.
- COD orders: Refunds are processed within 21 business days via bank transfer (customer must provide details).
- Refunds will be credited to the original payment method only. No cash refunds.
3. Chargebacks & Non-Payment
- Unauthorized chargebacks will be treated as non-payment, and the customer will be liable to pay the due amount + 18% p.a. interest.
- Fraudulent chargebacks will be reported to credit bureaus and legal authorities.
- Failure to resolve outstanding dues may lead to legal action and recovery proceedings.