Shipping & Exchange Policy
1. Shipping Details
- Orders are processed and dispatched within 1-2 business days and delivered within 3-7 business days for in-stock items. For remote Pin Codes, it might take a couple extra days to deliver the orders.
- No free shipping unless explicitly mentioned on the product page or as part of a promotional offer.
- Orders to remote locations may incur additional shipping fees. Customers will be notified before dispatch.
- Tracking details will be provided after dispatch.
- International buyers are responsible for all customs duties, taxes, and import fees in their country.
- Customs clearance times vary by country and are beyond our control. Customers must track shipments and comply with their country’s import regulations.
2. Damaged Shipments
- If a package is visibly damaged upon arrival, refuse delivery and report it within 24 hours to [email protected] with subject “HELP- ORDER#” with:
- Order number
- Photos of damaged packaging and product
- Courier’s damage report
3. Product Exchanges
- Exchanges are only available for defective products covered under warranty.
- Customers are responsible for returning the product for inspection. If a warranty claim is approved, we will cover the cost of shipping the replacement.
- Replacement does not extend the original warranty period.
For more details, visit our Terms & Conditions page.